Support agent

A support agent is one of the clearest “full ecosystem” builds in AgentsKit. You usually need:

• a chat UI
• tools for ticketing, CRM, and knowledge lookup
• memory for ongoing customer context
• approval or escalation for risky actions
• observability and auditability in production

Don't want to build from scratch? Install a ready-made support agent from the Registry and customize the stack below.

#Typical stack

npm install @agentskit/react @agentskit/adapters @agentskit/runtime @agentskit/tools @agentskit/memory @agentskit/observability

#Recommended package mix

#What the architecture usually looks like

1. The user starts in a React chat.
2. The runtime decides whether to answer directly or use tools.
3. Tools fetch customer records, open tickets, or query knowledge bases.
4. Memory stores prior context, preferences, and recent resolution history.
5. Observability records the run for debugging, review, and compliance.

#Good defaults

• Start with a conservative support skill and clear tool descriptions.
• Keep write actions confirmation-gated.
• Persist memory by customer or conversation id.
• Add audit logging before enabling actions like refunds, account changes, or outbound messages.

#Best follow-up guides

• Build your first agent
• Customer support example
• Discord bot recipe
• Persistent memory
• Confirmation-gated tool
• Audit log

#When AgentsKit is especially strong here

AgentsKit works well for support agents when you want the same contracts across UI, tool calls, and operations. That makes it much easier to evolve from “chatbot” into “customer-facing agent with real actions” without replacing half the stack.