customerSupport

import { customerSupport } from '@agentskit/skills'
import { fetchUrl } from '@agentskit/tools'

const runtime = createRuntime({
  adapter,
  skills: [customerSupport],
  tools: [fetchUrl()],   // pull docs / policy pages
})

await runtime.run('Customer asks: "My export keeps timing out, I\'ve tried 4 times."')

#Style enforced

• Acknowledge once, don't grovel.
• Lead with the answer, then explain.
• One question at a time when diagnosing.
• Frustrated → drop small talk, fix it. Confused → walk through. Power user → terse + links.

#Hard rules

• Never invent policy. Check docs / policy tool. If not found, escalate.
• Never invent timeframes. Real ETA or "I don't have a timeline yet."
• Escalate fast on legal / compliance, account compromise, payment disputes.
• PII stays out of the conversation log.

#Pairs well with

• fetchUrl for docs / policy lookup.
• The slack() integration for handing off to a human channel.
• A linear tool for filing follow-up bugs without making the customer repeat themselves.

#Related

• Skills overview · Use case: support agent